Privacy Policy

Thank you for shopping at Valerie May Skincare (hereinafter referred to as the "Company", "we", "us", or "our"). This Return, Refund, and Cancellation Policy (hereinafter referred to as the "Policy") outlines our procedures for returns, refunds, and cancellations for products purchased through the Valerie May Skincare website (hereinafter referred to as the "Website").

1. Return Policy

1.1 Eligibility

To be eligible for a return, the item(s) must be unused, unopened, and in the same condition in which you received it. It must also be in its original packaging. Returns are only accepted within 7 days of the purchase date.

1.2 Return Process

To initiate a return, please contact our customer service team at valerie@valeriemay.co.uk  within 7 days of receiving the product(s). Our team will guide you through the process and provide you with the necessary instructions for returning the item(s).

Please note that the customer is responsible for all return shipping costs unless the return is due to an error on our part, such as receiving the wrong product or a damaged item.

1.3 Refund

Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If your return is approved, a refund will be processed to the original method of payment used for the purchase. Please allow 3-5 business days for the refund to be reflected in your account.

Please note that shipping fees or any additional charges incurred during the purchase are non-refundable.

2. Refund Policy

2.1 Damaged or Defective Products

If you received a damaged or defective product, please contact our customer service team at valerie@valeriemay.co.uk within 7 days of receiving the product(s). We may request photos or other evidence to assess the issue. We will provide instructions on how to return the item(s) or arrange for a replacement to be sent, as applicable.

2.2 Non-Delivery

If you have not received your order within the estimated delivery time, please contact our customer service team at valerie@valeriemay.co.uk. We will investigate the issue and, if necessary, arrange for a replacement or refund.

2.3 Refunds for Promotional or Sale Items

Refunds for items purchased on sale or during a promotional period will be provided at the discounted price paid at the time of purchase.

3. Cancellation Policy

3.1 Order Cancellation

If you wish to cancel an order, please contact our customer service team atvalerie@valeriemay.co.uk as soon as possible. We will make every effort to accommodate your request, but please note that orders may be processed and shipped quickly. If your order has already been shipped, you will need to follow the return process outlined in section 1 of this Policy.

4. Contact Us

If you have any questions or concerns regarding our Return, Refund, and Cancellation Policy, please contact us at valerie@valeriemay.co.uk. Our customer service team is available to assist you and address any issues you may have.

Please note that this Policy applies solely to products purchased through our Website and may not necessarily apply to returns, refunds, or cancellations for products purchased through other channels.

By making a purchase through our Website, you agree to comply with and be bound by the terms and conditions of this Policy.